Frequently Asked Questions
What mattress specifications do you recommend?
We recommend the following weight range for our murphy bed systems:
- TWIN: 30lbs - 50lbs
- FULL: 50lbs - 65lbs
- QUEEN: 65lbs - 80lbs
The maximum mattress thickness that a Create-A-Bed murphy bed can accommodate is 12 inches (including the pillow top).
What is the difference between the STANDARD and DELUXE mechanisms?
The STANDARD MECHANISM features two hinged wooden legs that are attached to the front of the bed. They are completely under the bed when the bed is lowered out of the bed cabinet.
The DELUXE MECHANISM features a tube-leg design used to build a murphy bed that utilizes a pair of metal tube legs. The tube legs are totally concealed inside the bed cabinet when it is closed and are manually rotated over the end of the bed face panel when it is lowered out of the cabinet.
What is the difference between the DELUXE and ADJUSTABLE DELUXE kits?
The Adjustable Deluxe Kit allows for easy balancing of your completed Create-A-Bed murphy bed.
With the simple turn of a wrench you are able to make a bed that is too heavy to close lighter or a bed that just won't sit in balance with ease - without even moving a pillow!
The finished dimensions of the DELUXE and ADJUSTABLE DELUXE murphy beds are identical.
What are the finished dimensions of a STANDARD murphy bed?
What are the finished dimensions of a DELUXE and ADJUSTABLE DELUXE murphy bed?
How much does it cost to build a murphy bed?
After purchasing your murphy bed mechanism, you will need to purchase the wood separately at a home improvement store.
We strongly recommend using veneered plywood to build your bed cabinet and solid wood for the inner wood bed frame. The wood and other materials you'll need to purchase are all available at your local home improvement store and will cost around $300 to $400 depending on the size bed you are building.
Is wood included in the cost of the mechanism?
Wood is not included with the murphy bed mechanism. Your instructional booklet includes our recommendation for which wood to purchase as well as the exact cut specifications.
If you are unable to cut the wood yourself, associates at your local home improvement store will be able to cut the wood to the specifications in your instructional booklet. After that, simply assemble the bed using our instructions and mechanism.
I LOVE your mechanism, but I don't have the ability to build my own bed - is there a manufacturer you trust that can help me?
We have partnered with woodworking companies in over 40 states - as well as Australia, Canada and the United Kingdom - who use our mechanism to build beautiful beds.
Contact us toll-free at 1-877-966-3852 and we will be happy to assist you with finding a manufacturer who is able to help you create the bed of your dreams.
Are the Vertical and Horizontal kits interchangeable?
No, the kits are not interchangeable. Other than different instructions, the vertical and horizontal kits also have different strength pistons.
Where are your mechanisms manufactured?
Our Create-A-Bed murphy bed mechanisms are proudly created and assembled in America.
How long does it take to build a murphy bed?
On average, it takes a person with basic woodworking knowledge about 20 hours to build a murphy bed using our patented kit and step-by-step instructions.
If you run into any questions, please do not hesitate to call us at 1-877-966-3852.
How long does it take to build a murphy bed?
Write content to answer to common questions your customers may have about your products, shipping policies..
What tools do I need to build my murphy bed?
Basic woodworking tools including:
- a skill or circular saw
- drill with drill bits and driver bits
- tape measure
Any hardware not included in your kit is listed and easily available at your local hardware store.
Shipping, Return, Refund & Warranty
International shipping service to many countries throughout the world is provided through Zonos.
To start an international order, please choose your country using the flag icon in the lower right portion of your screen.
Zonos will calculate the total cost of your order in local currency (including freight, taxes and duties), and will handle payment and delivery of your order.
If your country is not in the Zonos drop-down list, then we cannot ship products to your country.
Sales Tax On Internet Orders
We are required by law to collect sales tax on all orders being shipped to locations within Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota. Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont. Virginia, Washington, West Virginia, Wisconsin, Wyoming and the District of Columbia. Sales tax is calculated on the merchandise and shipping & handling charge total except in states where shipping & handling is exempt from sales tax. Tax Exempt Customers may read the section below for information on declaring the exemption.
We do not collect sales tax on orders shipped to other states. However, you may be responsible for paying a sales/use tax to your state and/or local taxing authority on orders shipped to you in your state.
Sales tax amounts are estimated. The correct sales tax will be calculated when your order is processed.
Can I order by phone?
Yes - call us toll-free at 1-877-966-3852 and we will be glad to help you place your order by phone.
Can you ship my order to a P.O. Box?
Please note we are unable to ship to P.O. Boxes and we require a physical street address. If a physical street address is not provided for shipping, we will contact you to request an alternative address where we can ship your order.
What is your return policy?
We offer a full money-back guarantee for any reason up to 60 days from your date of purchase. The customer is responsible for return postage. Call us toll-free at 1-877-966-3852 to start a return.
Do you ship internationally? Do customs, duties and taxes apply?
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Is there a warranty on your mechanisms?
Create-A-Bed, LLC offers a Limited Lifetime Warranty on Mechanism Components against defects in materials and workmanship.
Create-A-Bed, LLC will, at its option, either repair or replace any Mechanism Component that proves to be defective. This Warranty is voided by abnormal operating conditions, accident, abuse, misuse, unauthorized alteration or repair. The Limited Lifetime Warranty set forth above is exclusive and, except as otherwise required by law, no other Warranty, whether written or oral, is expressed or implied.
Create-A-Bed, LLC specifically disclaims the implied Warranties of merchantability and fitness for a particular purpose. In no event shall Create-A-Bed, LLC or its affiliates be liable for incidental or consequential damages in connection with, or arising from, the design, manufacture, or use of the products or any accompanying manuals or related materials.
Are there terms & conditions?
Please read our Terms & Conditions here to learn more.